<HTML>In a message dated 8/24/01 7:00:13 PM Central Daylight Time, mfarrel2@tampabay.rr.com (Farrell) writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">Just curious, are we supposed to report a clown like this to somebody at PTG? This dude is an embarrassment to all members of PTG.</BLOCKQUOTE> Terry, you should report these details to the customer alone and to her attorney or in testimony in Small Claims Court if you are asked to do so. I understand that these kinds of horror stories are tempting to relate or even gossip about but it's not a good thing to do.  Coincidentally, a couple of weeks ago I saw a Steinway which came from your state which beats your story 10 to 1. The problem will be resolved between the customer and the technician responsible for the poor workmanship and the legal system if need be.  The detailed findings which are being written up by technicians who have been asked to assess and appraise the piano are no one else's business whatsoever. It's a much better idea to talk about questions or problems which we have about piano service for which we need help answering or finding solutions rather than recounting every gory detail about how bad someone else's workmanship was. Bill Bremmer RPT Madison, Wisconsin</HTML>