<HTML><HTML>Greetings,             &nbs= p; Why wouldn't a soft pedal on a brand new Kawaii studio upright not make t= he piano play any softer when depressed?  I checked the distance of the= hammers and the pedal, caused the hammers, sure enough, to get closer to th= e strings, but the tone of playing did not get softer as it should; I mean a= lomost NO tonal difference.             &nbs= p;  So...I adjusted the soft pedal screw, down at the pedal until my <I= >ear was satified as to the softness. Adjusting this made the ham= mers distance about 1/2" closer to the strings than it was set at. Then, whe= n I looked at the hammer rest rail, it was up off it's resting position on t= he action bracket. In other words, there was about 1/4" space between the ha= mmer rest rail's bottom and the felt on the action brackets. When I measured= the resting position distance of the hammers to the strings it was 38mm!!&n= bsp; I know this is too close, but now the pedal causes the hammers to play = softer....             &nbs= p;  The girl needed to practice for a college entrance or something, so= I lightly glued small pieces of felt in the space in between the rail and t= he action brackets, as a temporary measure,  as to allow the pedal to d= o what it is suppose to do, so she could practice. Howevwer, I told them I w= ould investigate the specs and visit as a follow up. What could the true pro= blem be here? My guess that it has to do with voicing. (38mm and up off the = action bracket, doesn't seem right and scares me.) Thanks for expertise in a= dvance.             (By the w= ay, this was a call from the piano dealer, for their first free tuning and t= o look art this pedal's problem under warranty.) rookie, Julia Gottchall, Reading, PA </HTML>