<HTML>In a message dated 10/11/01 1:19:19 PM Central Daylight Time, mfarrel2@tampabay.rr.com (Farrell) writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">There are a few people in this business that are just plain garbage. I really have quite a few more colorful words at the tip of my tongue, but I'll leave it at that. </BLOCKQUOTE> Terry, It seems to me that you often get way too caught up in things that are really none of your business and by doing so, you can really get into trouble or at least harm your own business.  Not too long ago you were very concerned about what to do about a rebuilding job that you thought was very poor.  While you may have been entirely correct about your assessment, getting involved with it could have been a very bad mistake. Now this.  Giving a free, off the cuff value to any piano should not be done.  Your figure for what you think a new C3 would go for seems pretty low, so your statements may have been misinformation. In that case, you would be the one guilty of bad business practices, not the dealer.  If you had answered the question about what you *thought* the piano was worth with, "I'm not sure without doing a little research" and followed by offering to do a professional (for a fee) appraisal, she probably would have dropped the matter then and there. If she volunteered the amount she paid and you thought it may be excessive, avoiding the issue with remarks about how nice of a piano it is would have been a much better thing to say.  Instead, you have a very upset customer and your *opinion* may get back to that dealer.  You'll have nothing to gain for your trouble but trouble itself. Bill Bremmer RPT Madison, Wisconsin</HTML>