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<TITLE>Re: Altenburg/Samick Grand action problems</TITLE>
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<DIV><SPAN class=085101700-04012003><FONT face=Arial color=#0000ff size=2>If you
want to help your client try this: Bring two other techs with you to the clients
home and evaluate the piano. Give the client a written statement of exactly what
the problem is, all three techs sign the statement and the client now has some
ammunition that they can use to get the ball rolling on their warrenty that the
paid for.</FONT></SPAN></DIV>
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<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> kam544@gbronline.com
[mailto:kam544@gbronline.com]<BR><B>Sent:</B> Friday, January 03, 2003
14:14<BR><B>To:</B> Mike McCoy; Pianotech<BR><B>Subject:</B> Re:
Altenburg/Samick Grand action problems<BR><BR></FONT></DIV>
<BLOCKQUOTE cite="" type="cite"><FONT face=Arial size=-1>... The dealer made
it clear to me last time they would not put any more money into this piano
so I told the cust I would be happy to fix the offenders or take the action
home but I would have to charge for it this time. She told me it had a
lifetime warranty and the dealer would have to pay me.</FONT>..</BLOCKQUOTE>
<BLOCKQUOTE cite="" type="cite"><FONT face=Arial size=-1>Mike McCoy
RPT...</FONT></BLOCKQUOTE>
<DIV><FONT face=Arial size=-1><BR></FONT></DIV>
<DIV>Since</DIV>
<DIV>1) the dealer has declared no payment will be made for further services
rendered,</DIV>
<DIV>2) you have declared to the customer you would have to charge this time
for your services, and</DIV>
<DIV>3) the customer has declared the dealer would have to pay you</DIV>
<DIV>there is a stand-off/deadlock in place.</DIV>
<DIV><BR></DIV>
<DIV>All three of you have your own interests at stake understandably, but
unfortunately, that is not going to cause anything to happen to resolve the
situation for this customer.</DIV>
<DIV><BR></DIV>
<DIV>One or more will have to yield to some degree and do what's needed,
whether it is fair/equitable or not. It has become a matter of professional
conscience, and who's it going to be that will rise to the occasion to rectify
it.</DIV>
<DIV><BR></DIV>
<DIV>Since you are the third tech to be involved, there will be no option as
to a shortcut repair method either. My limited experience with Samick
underlever flanges in particular, were that careful and deliberate repinning
was the only option to free them up permanently.</DIV>
<DIV><BR></DIV>
<DIV>You are either going to have to choose to be involved, knowing that you
might come out on the short end of the stick, or choose to bow out, and leave
it to someone else to handle. Either way, it's your choice. I've been there
and have made both decisions at different times and different
circumstances.</DIV>
<DIV><BR></DIV>
<DIV>Best to you on the decisions to be made,</DIV>
<DIV><BR></DIV>
<DIV>Keith McGavern<BR>Registered Piano Technician<BR>Oklahoma Chapter
731<BR>Piano Technicians Guild</DIV>
<DIV>USA</DIV></BLOCKQUOTE></BODY></HTML>