<!doctype html public "-//W3C//DTD W3 HTML//EN"> <html><head><style type="text/css"></style><title>Re: Tuning Appointment cancellations</title></head><body> <div>At 10:51 AM -0500 12/16/04, Doug Renz Piano Tuning wrote:</div> <blockquote type="cite" cite><font face="Arial" size="-1">What do you do about tuning cancellations?</font></blockquote> <div><br></div> <div>It happens from time to time. Nothing to be concerned about.</div> <div>Of course, the reason and attitude presented for the cancellation would be factors to consider.</div> <div><br></div> <blockquote type="cite" cite><font face="Arial" size="-1">What if a person cancels it twice? Do you have a</font></blockquote> <blockquote type="cite" cite><font face="Arial" size="-1">cancellation policy? Any thoughts in this?</font></blockquote> <div><br></div> <div>Twice? It happens, but seldom.</div> <div><br></div> <div>Policy? Only if cancellations were a recurring theme, and then I would have to suspect my own practices in setting up the appointments.</div> <div><br></div> <div>Essentially, if you have never cancelled an appointment in your entire life, you could theoretically be hard-nosed about it. But if you have, a softer, understanding approach would seem appropriate.</div> <div><br></div> <div>Keith</div> <x-sigsep><pre>-- </pre></x-sigsep> <div>Keith McGavern<br> Registered Piano Technician<br> Oklahoma Chapter 731<br> Piano Technicians Guild<br> USA<br> </div> </body> </html>