<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; = charset=us-ascii"> <TITLE>Message</TITLE> <META content="MSHTML 6.00.2900.2769" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; = FONT-FAMILY: Arial" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7> <DIV><SPAN class=953543721-20122005>Dave --</SPAN></DIV> <DIV><SPAN class=953543721-20122005></SPAN> </DIV> <DIV><SPAN class=953543721-20122005>I like the bicycle analogy. May = not work on some of those older folks but it gives me fuel to think about. = </SPAN></DIV> <DIV><SPAN class=953543721-20122005></SPAN> </DIV> <DIV><SPAN class=953543721-20122005>I also like the show-n-tell = approach. I'm using PRCT. Is the idea to stop the rotation on, say, the right string, = then mute that right string and, say, the left string and stop the rotation = on the middle string and then go back and look at how much rotation is now = showing on that original right string? </SPAN></DIV> <DIV><SPAN class=953543721-20122005></SPAN> </DIV> <DIV><SPAN class=953543721-20122005>-- Geoff</SPAN></DIV> <DIV><SPAN class=953543721-20122005></SPAN> </DIV> <DIV><SPAN class=953543721-20122005></SPAN> </DIV> <BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px"> <DIV></DIV> <DIV class=OutlookMessageHeader lang=en-us dir=ltr = align=left><FONT face=Tahoma>-----Original Message-----<BR><B>From:</B> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <B>On = Behalf Of </B>Piannaman@aol.com<BR><B>Sent:</B> Tuesday, December 20, 2005 1:30 PM<BR><B>To:</B> pianotech@ptg.org<BR><B>Subject:</B> Re: How to = explain a pitch adjustment<BR><BR></FONT></DIV><FONT id=role_document = face=Arial color=#000000> <DIV> <DIV> <DIV>Geoff,</DIV> <DIV> </DIV> <DIV>I tell the customer that every time you pull a string = beyond a few cents, the neighboring string is affected.  It's easy to give = a graphic display of this if you have an ETD.</DIV> <DIV> </DIV> <DIV>I will sometimes use a bicycle wheel analogy, pointing out that = each time you tighten or loosen one spoke, other spokes AND the rim are affected.  </DIV> <DIV> </DIV> <DIV>Most of the time I just say, "M'am, the piano's really out = of tune.  IN order for me to get it to pitch, I'll have to tune it = twice (or three times, as the case may be).  The first tuning is a = coarse tuning, meant to get the piano close enough to pitch so that it can be = fine-tuned."  I then point out the wear-and-tear on ears and body = that adjusting the pitch can cause.  </DIV> <DIV> </DIV> <DIV>If the customer has their piano tuned per my = recommendation, I charge nothing for a pitch adjustment.  When customers = neglect their pianos, they should pay, not the tuner!</DIV> <DIV> </DIV> <DIV>Dave Stahl</DIV> <DIV> </DIV> <DIV>   In a message dated 12/20/2005 12:45:31 P.M. = Pacific Standard Time, thetuner@ivories52.com writes:</DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px = solid"><FONT style="BACKGROUND-COLOR: transparent" face=Arial> <DIV><FONT face=Arial><SPAN class=906542820-20122005>Greetings = all --</SPAN></FONT></DIV> <DIV><FONT face=Arial><SPAN class=906542820-20122005></SPAN></FONT> </DIV> <DIV><FONT face=Arial><SPAN class=906542820-20122005>Many pianos = need a pitch adjustment prior to tuning. Usually because it hasn't been = touched in five years. Therefore, like many of you I'm sure, I frequently find = myself having to explain to customers what a pitch adjustment is, and why = their piano needs one prior to tuning. I have found that car analogies = often help when explaining things but I have not been able to come up with one = that would help with a pitch adjustment. Even after explaining, as simply = as I know how, the relationship of the incredible string = tension across the plate and why it needs to be equalized before a fine tuning will hold, I often feel like I'm coming off trying to sell them = something bogus. </SPAN></FONT><FONT face=Arial><SPAN = class=906542820-20122005>How do you people explain pitch adjustments to your customers whose piano = needs it so that they not only understand what it is but why it's = important that their piano gets one prior to tuning?</SPAN></FONT></DIV> <DIV><FONT face=Arial><SPAN class=906542820-20122005></SPAN></FONT> </DIV> <DIV><FONT face=Arial><SPAN class=906542820-20122005>-- Geoff Sykes</SPAN></FONT></DIV> <DIV><FONT face=Arial><SPAN class=906542820-20122005>-- Assoc. = Los Angeles</SPAN></FONT></DIV></FONT></BLOCKQUOTE></DIV> <DIV></DIV></DIV> <DIV> </DIV> <DIV><FONT lang=0 face=Arial PTSIZE="10" = FAMILY="SANSSERIF">Dave Stahl<BR><BR>Dave Stahl Piano Service<BR>650-224-3560<U><BR><A = href="http://www.dstahlpiano.net/">http://dstahlpiano.net/</A></U></FON= T></DIV></BLOCKQUOTE></FONT></BODY></HTML>