<HTML><FONT FACE=arial,helvetica><FONT SIZE=2 PTSIZE=10>In a message =
dated 6/28/04 9:18:44 PM Pacific Daylight Time, cgpiano@humboldt1.com writes=
:
<BR>
<BR>
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<BR> What has your experience taught you about the best (or wors=
t times) of
<BR>the day to call clients to book service appointments? Personally, =
I avoid
<BR>calling during the dinner hour and after 9 pm.
<BR> Are there any times when they would be MOST receptive to a =
reminder call
<BR>from the "piano tuner."
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<BR></FONT><FONT COLOR="#000000" BACK="#ffffff" style="BACKGROUND-COL=
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<BR>Carmen,
<BR>
<BR>I've found that people are most receptive on Friday evenings after a gla=
ss or two of vino. Like you and Tom, I avoid calling after 9:00.  =
;Talking to the woman of the house is usually more fruitful than talki=
ng to the husband(or the children, or the answering machine), as they are mo=
re often than not the general manager and are likely to be the ones in contr=
ol of the home calendar.
<BR>
<BR>I get pretty good results in the pre-dinner hours on weekends as well. &=
nbsp;
<BR>
<BR>Hope this helps,
<BR>
<BR>
<BR>Dave Stahl</FONT></HTML>