<HTML>In a message dated 6/5/02 5:21:01 PM Central Daylight Time, ulrich@rangenet.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">I've been tuning and restoring for 17 years and never had a situation like this come up. Your thoughts will in all probability be greatly appreciated. Thanks in advance! Roy Ulrich </XMP> </BLOCKQUOTE> Roy. This may seem harsh, but your job is to tune pianos, not to negotiate conflicts between customers and dealers. Unless the customer asks you to intervene on her behalf, (and pays you to do it), I would suggest you stay away from any dealings between the customer and the dealer. Let the dealer send someone else to "fix" the problem. If the customer is satisfied with the results, that is her "problem." If she is still dissatisfied, it is her responsibility to do something else about it. Again, this might seem harsh, and I know it is very tempting to step in and help your customers. But unfortunately, it is not part of our job description. (again, unless she specifically asks you to help her). Wim </HTML>