<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2900.2722" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>I have been asked to tune someone's = Estey baby grand piano. The owner told me that one of the notes on the piano = doesn't work, but I have absolutely no information about the problem, = and will have to wait until I see and inspect the piano. I assume I will have to = fix the problem before I start the tuning, but wonder how I should approach = this. </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>I presume I will take the action = out, compare the action of the faulty note with its neighbor's, and diagnose and fix = the problem. I am not sure what supplies and parts I should bring along in = order to repair the note. There could be dozens of reasons why the note = doesn't work, involving any of dozens of parts. Maybe there will be a = broken part that cannot be repaired, and a new one has to be ordered (if it is even = possible to get replacement parts for this brand of piano or something close), so = the problem couldn't be fixed there and then. Please could you advise me how = I should deal with this problem so that I can keep the customer satisfied = and happy? Thank you very much. </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Robert = Finley</FONT></DIV></BODY></HTML>