<HTML><HEAD> <META charset=UTF-8 http-equiv=Content-Type content="text/html; charse= t=utf-8"> <META content="MSHTML 6.00.2600.0" name=GENERATOR></HEAD> <BODY style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; BACKGROUND-COLOR: #fffff= f">Just thought I'd vent on a most perplexing service call today.  Last= week I went to do a trouble shooting call for a local dealer.  The cus= tomer, who is a very accomplished pianist, had purchased a new very exp= ensive piano.  The customer only spoke very limited English.  Othe= r than a few slightly wobbly unisons there was nothing really wrong with the= piano.  The piano had been nicely prepped, was well regulated and voic= ed evenly.  Last week I spent over an hour with the customer and could = not discern one iota of what her complaint could possibly be.  She woul= d play a note several times and say "sound." Then she would look at me as if= to get assurance that I too heard the offending problem.  Some of the = notes that she objected to had the slightly off unisons so I cleaned up the = tuning.  This did not phase her.  Finally I got some paper, took t= he fallboard off, pointed out the numbers on the keys and made a chart and a= sked her to mark Like, Not Like on each key, hoping to see some similarity i= n the likes and not likes.  I also mentioned that if we could get someo= ne who spoke English that it might go better.  This week when I returne= d she indeed had a friend who spoke much better English.  The chart was= filled with remarks like "Not beautiful, more exact, finish sooner, too ove= r, etc.  After mUUUUUch discussion with the friend I discovered that he= r main complaints were the undamped high treble notes sustaining, some = impact sounds of the hammer hitting the string in the top octave, and the da= mpers in the bass not cutting off rapidly enough on a very hard blow.  = There was not one problem that did not fall squarely in the range of no= rmalcy.  I spent two hours trying to explain that there no dampers in t= he high treble and that the dampers in the bass were not under performing an= d I voiced three hammers in the top octave to see if that would eliminate so= me offending sound.  I left feeling very unsuccessful with no idea whet= her or not the customer was appeased.  She waived good-bye to me and ha= d her friend tell me that she would call the store and ask for me when she n= eeded to have it tuned.  Oh Boy! TP</BODY></HTML>