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<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV><FONT face=Helvetica size=2>Brian wrote:<SPAN
style="FONT-SIZE: 10pt; COLOR: windowtext; FONT-FAMILY: 'News Gothic =
MT'">I
have received a request to tune a piano the Saturday evening before =
Easter,
around </SPAN><st1:time Minute="0" Hour="22"><FONT face="News =
Gothic MT"
color=black><SPAN style="COLOR: windowtext; FONT-FAMILY: 'News =
Gothic MT'">10
p.m.</SPAN></FONT></st1:time><FONT face="News Gothic MT" =
color=black><SPAN
style="COLOR: windowtext; FONT-FAMILY: 'News Gothic MT'">, after the =
church
has completed an Easter play.<SPAN style="mso-spacerun: yes">
</SPAN>They wish to have the piano ready for the Easter morning =
service.<SPAN
style="mso-spacerun: yes"> </SPAN>The church is located out of =
town and
has been a regular customer.</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Helvetica size=2><FONT face="News Gothic MT" =
color=black><SPAN
style="COLOR: windowtext; FONT-FAMILY: 'News Gothic =
MT'"></SPAN></FONT></FONT> </DIV>
<DIV><FONT face=Helvetica size=2><FONT face="News Gothic MT" =
color=black><SPAN
style="COLOR: windowtext; FONT-FAMILY: 'News Gothic =
MT'">Brian</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Helvetica size=2><FONT face="News Gothic MT" =
color=black><SPAN
style="COLOR: windowtext; FONT-FAMILY: 'News Gothic MT'">It all =
depends on how
much you want to keep this account. You are in between the "rock and =
the hard
place" situation.</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Helvetica size=2><FONT face="News Gothic MT" =
color=black><SPAN
style="COLOR: windowtext; FONT-FAMILY: 'News Gothic MT'">If you do =
it, you
have to apply some level of holiday and after hours rate as this =
is an
out of the ordinary request. It comes to reason that your time =
is
valuable and their request is unique. On the other hand
,i</SPAN></FONT></FONT><FONT face=Helvetica size=2><FONT =
face="News Gothic MT"
color=black><SPAN style="COLOR: windowtext; FONT-FAMILY: 'News =
Gothic MT'">f
you don't do it, then you run the risk of loosing the
account.</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Helvetica size=2><FONT face="News Gothic MT" =
color=black><SPAN
style="COLOR: windowtext; FONT-FAMILY: 'News Gothic MT'">Personally, =
I would
be bold and make your point loud and clear that their request is one =
which
comes with a major service call fee ( at least 2x your rate) and then =
put the
ball back in their court. Although I do a lot of unusual =
hour-tunings
due to concert work being my main gig, I make it quite clear that =
very
late hour work comes with a price tag. If they re willing to pay for =
it,
they'll ask for my service. If not, they won't. Simple is
that!</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Helvetica size=2><FONT face="News Gothic MT" =
color=black><SPAN
style="COLOR: windowtext; FONT-FAMILY: 'News Gothic =
MT'"></SPAN></FONT></FONT> </DIV>
<DIV><FONT face=Helvetica size=2><FONT face="News Gothic MT" =
color=black><SPAN
style="COLOR: windowtext; FONT-FAMILY: 'News Gothic MT'">Tom
Servinsky</SPAN></FONT></FONT></DIV></BLOCKQUOTE>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>
<A title=doepkeb@comcast.net =
href="mailto:doepkeb@comcast.net">Brian
Doepke</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A =
title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">Pianotech</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, March 10, 2005 =
8:01
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> special tuning =
request..how do
you do it?</DIV>
<DIV><BR></DIV><IMG class=shape style="DISPLAY: none; WIDTH: 0px; =
HEIGHT: 0px"
height=0 src="cid:003c01c52624$906d0870$0300a8c0@pianocraft" =
width=0
v:shapes="_x0000_Mail" v:src="cid:image001.gif@01C525AC.04641E40"> =
<DIV class=Section1>
<P class=MsoNormal><FONT face="News Gothic MT" color=black =
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: windowtext; FONT-FAMILY: 'News Gothic =
MT'">Hello
list,<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="News Gothic MT" color=black =
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: windowtext; FONT-FAMILY: 'News Gothic =
MT'">I
have received a request to tune a piano the Saturday evening before =
Easter,
around </SPAN></FONT><st1:time Minute="0" Hour="22"><FONT
face="News Gothic MT" color=black><SPAN
style="COLOR: windowtext; FONT-FAMILY: 'News Gothic MT'">10
p.m.</SPAN></FONT></st1:time><FONT face="News Gothic MT" =
color=black><SPAN
style="COLOR: windowtext; FONT-FAMILY: 'News Gothic MT'">, after the =
church
has completed an Easter play.<SPAN style="mso-spacerun: yes">
</SPAN>They wish to have the piano ready for the Easter morning =
service.<SPAN
style="mso-spacerun: yes"> </SPAN>The church is located out of =
town and
has been a regular customer.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="News Gothic MT" color=black =
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: windowtext; FONT-FAMILY: 'News Gothic =
MT'">What
are some of your practices regarding additional fees for such a
situation?<o:p></o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><EM><I><FONT face="Lydian BT" color=#400040 =
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: #400040; FONT-FAMILY: 'Lydian BT'; =
mso-no-proof: =
yes"> </SPAN></FONT></I></EM><STRONG><B><I><=
FONT
face="Lydian BT" color=#400040><SPAN
style="COLOR: #400040; FONT-STYLE: italic; FONT-FAMILY: 'Lydian BT'; =
mso-no-proof: yes">
Brian P. Doepke</SPAN></FONT></I></B></STRONG><SPAN
style="mso-no-proof: yes"><o:p></o:p></SPAN></P>
<P class=MsoNormal><STRONG><B><I><FONT face="Lydian BT" =
color=#400040
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: #400040; FONT-STYLE: italic; =
FONT-FAMILY: 'Lydian BT'; mso-no-proof: =
yes">
A.A.A. Piano Works, Inc</SPAN></FONT></I></B></STRONG><FONT =
face=Arial
color=black><SPAN
style="COLOR: black; FONT-FAMILY: =
Arial"> </SPAN></FONT><o:p></o:p></P></DIV>
<P><FONT face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: =
Arial"><o:p> </o:p></SPAN></FONT></P></DIV></BLOCKQUOTE></BODY></HTM=
L>