<HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-885= 9-1"> <META content="MSHTML 6.00.2900.2722" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY style="BORDER-TOP-STYLE: none; BORDER-RIGHT-STYLE: none; BORDER= -LEFT-STYLE: none; BORDER-BOTTOM-STYLE: none" bgColor=#ffffff> <P><BR>I'd just throw up my hands and not go...</P> <P>David I.<BR><BR></P> <DIV style="PADDING-RIGHT: 5px; PADDING-LEFT: 5px; PADDING-BOTTOM: 5p= x; BORDER-LEFT: #000000 3px solid; PADDING-TOP: 5px"> <HR> Original message<BR>From: "Robert Finley" <RFINLEY@RCN.COM><BR>To: pian= otech@ptg.org<BR>Received: 9/25/2005 6:43:20 PM<BR>Subject: Repair and = Tuning of Estey Baby Grand<BR><BR> <DIV align=left><FONT face=Arial size=2>I have been asked to tune= someone's Estey baby grand piano. The owner told me that one of the no= tes on the piano doesn't work, but I have absolutely no informatio= n about the problem, and will have to wait until I see and in= spect the piano. I assume I will have to fix the problem before I start= the tuning, but wonder how I should approach this. </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>I presume I will take the action = out, compare the action of the faulty note with its neighbor's, and dia= gnose and fix the problem. I am not sure what supplies and parts I shou= ld bring along in order to repair the note. There could be dozens of&nb= sp;reasons why the note doesn't work, involving any of dozens of p= arts. Maybe there will be a broken part that cannot be repaired, and a = new one has to be ordered (if it is even possible to get replacement pa= rts for this brand of piano or something close), so the problem couldn'= t be fixed there and then. Please could you advise me how I should deal= with this problem so that I can keep the customer satisfied and happy?= Thank you very much. </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Robert Finley</FONT></DIV></DIV></BODY= ></HTML>