<!doctype html public "-//W3C//DTD W3 HTML//EN"> <html><head><style type="text/css"></style><title>Re: Dealers, Prep, real success</title></head><body> <blockquote type="cite" cite><font face="Arial" size="-1">In a message dated 6/8/03 7:30:08 PM Central Daylight Time, bigda@gte.net writes:</font><br> <font face="Arial" size="-1"></font> <blockquote type="cite" cite><font face="Arial" size="-1">If piano dealers would only realize that their business would radically<br> increase if they treated their clients, and their pianos, with basic<br> respect, that people can feel when they're being jived, taken advantage of,<br> and lied to,<br> it would be great.</font><br> <font face="Arial" size="-1"></font></blockquote> </blockquote> <blockquote type="cite" cite><font face="Arial" size="-1"><br> <br> This message should come from the manufacturers. If manufacturers would encourage dealers to hire quality technicians, and pay them accordingly, and hire salespeople who treat customers with respect, etc., everyone would come out a winner.<br> <br> I just bought a new car. At the end, the salesman asked us to fill out a questionnaire put out by the manufacturer, which basically asked us about the kind of service we got. We're supposed to fill out the questionnaire about a month after we have the car, to make sure it is in good condition. This is not only giving the manufacturer an idea of how we were treated on the sales floor, but also how the car was "prepped" when we got it. I remember the same thing happening several years ago when I bought a new van. If found out that the salesmen and the dealer get bonuses from the manufacture if all answers were marked "right."<br> <br> Maybe if the piano manufacturers would do the same thing, maybe dealers and salespeople would do a better job.</font></blockquote> <blockquote type="cite" cite><font face="Arial" size="-1"><br></font></blockquote> <blockquote type="cite" cite><font face="Arial" size="-1">Wim </font></blockquote> <div><br></div> <div>Exactly Wim, many of the contemporary makers do virtually no finishing off. If the dealer does nothing either, which is the usually the case, the instrument will be doomed to sound like a bucket-of-bolts forever, unless someone with half a clue happens to come by it at some future time.</div> <div><br></div> <div>I've already been approached by dealers wanting to sell my pianos, but I've decided that I will scrutinize who represents us and who doesn't. The first test will be to check their service department's tuning, service and voicing standards. Any dealership who employs the usual half-price-quick-techs won't be eligible.</div> <div><br></div> <div>I'm looking forward to getting to the stage when I can supply.</div> <div><br></div> <div>Ron O.</div> <div><br></div> <x-sigsep><pre>-- </pre></x-sigsep> <div>_______________________<br> <br> OVERS PIANOS - SYDNEY<br> Grand Piano Manufacturers<br> <br> Web: http://overspianos.com.au<br> mailto:info@overspianos.com.au<br> _______________________</div> </body> </html>