<HTML>In a message dated 9/7/01 6:03:44 PM Central Daylight Time, mfarrel2@tampabay.rr.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">The owner is a intermediate piano player at best. He has not said anything about it to me. This killer octave thing to me is real, but its cause is a bit fuzzy, because I have never fixed one. What is the consensus here - should I point it out to the owner and suggest he may want to initiate a warranty claim (snip)</BLOCKQUOTE> <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">Waddaya think?</BLOCKQUOTE> My opinion is that you should keep your mouth shut. You shouldn't have even pointed out the false beat problems in the upper octave. If this customer is indeed an intermediate player, and he was satisfied with the piano when he bought, obviously he didn't hear any problems. So why point them out to him. He probably has a restriction on how much he could spend for a piano. He might have thought long and hard to buy a "grand." But I'm sorry, for you to come in and point out problems on this brand new instrument is not in the best interest of the customer. Just my opinion Willem</HTML>