<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1400" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>Terry said: "<FONT face="Times New = Roman" size=3>A five-year warranty on a refurbished old upright? Hmmmmm. I'd be a bit<BR>uncomfortable with a five-minute warranty!"    <BR><BR>Terry Farrell</FONT><BR></FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Terrrrrrry!</FONT></DIV> <DIV><FONT face=Arial size=2>Shame on you! </FONT></DIV> <DIV><FONT face=Arial size=2>Having said that, I would like to offer = my guarantee, for all rebuilds, I do. It is: If there is any problem, on = anything I worked on/repaired/replaced, I will fix it, to the customer's = satisfaction, for free. The only caveat is if the piano has been mistreated/misused or = subjected to poor environment. And, of course, I'm not responsible for normal wear = and tear.   This guarantee is for as long as I am able to breath!<G></FONT></DIV> <DIV><FONT face=Arial size=2>IMO, this is the type of guarantee that = all should have. If you can't guarantee your work, then don't do the work. Yes, I = have walked away from lots of potential "rebuilds", that, in my opinion, were = not suitable candidates. (and that includes the client, ...not being "suitable".)</FONT></DIV> <DIV><FONT face=Arial size=2>There is one item I do not = guarantee....Repair of a Cracked Plate.</FONT></DIV> <DIV><FONT face=Arial size=2>Regards,</DIV></FONT> <DIV><FONT face=Arial size=2>Joe Garrett, R.P.T.<BR>Captain, Tool Police<BR>Squares R I</FONT></DIV></BODY></HTML>