<HTML>In a message dated 12/11/01 11:41:49 PM Central Standard Time, pianolover88@hotmail.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">Wim, Actually, I made it clear to the customer that the work done as quoted will at least get the piano in decent playing order, FAR from "like new", or "perfect". Basically, All I've done, or intend to do at this point is exactly what I said I'd do; replace the worst damaged hammers (6 or 7), file and shape the rest, replace ONLY the flat treble dampers, tighten any loose screws. I've done this type of job many times, so i know how much time is involved. Then I'l return the action, make sure the hammers are aligned to the strings, then pitch & tune away! Terry</BLOCKQUOTE> Terry All I can say again is, your definition of "Decent playing order," and the customer's, are going to be different. If you have done these kind of jobs before, then you know what's involved. But the customer doesn't know what's involved. He might expect a lot more than what you are prepared to give. Good luck Wim </HTML>