<HTML>In a message dated 11/13/02 3:41:00 PM Central Standard Time, lverkoelen@earthlink.net writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">1. My gut feeling is that the block was not fitted up properly in the factory and the hole has opened up because of the pressure on the pin by the plate. Does this seem correct or am I missing something? 2. What is the warranty on this piano and who should I contact about it. </BLOCKQUOTE> Steinway guarantees are 5 years. I would suggest you have the owner contact the dealer, and let them take it from there. I would not attempt to make any repairs at this time. Wim Blees</HTML>