<html> At 06:58 AM 09/10/2001 -0400, you wrote: <blockquote type=cite cite>Friends, I haven't followed this thread closely, but the original piano in question was a new inexpensive grand with a really bad killer octave and many false beats, if I remember correctly.  Has anyone mentioned this?  Does it follow that if a client buys a cheap piano it all comes back to "you get what you pay for"?  There might be any number of things we would consider a warranty problem in a fine piano, but not in a cheap one. True or not? We might think a manufacturer of anything shouldn't make inferior merchandise, period.  But as long as there's a market for it, it'll be out there. Regards, Clyde</blockquote> This thread has veered from the original intent.  The tech was informing the customer of why the piano sounds the way it does and not have anything to do with the way he tuned it as the nosey neighbor indicated.  Maybe we need to tell her not to shoot the messanger, mind her own business, know what_she's_talking about. In this regard, the tech was defending his ground and informing the customer in as responsible manner.  from here, the customer has the right to regret the purchase of an inexpensive but shiny piano. Regards, Jon Page,   piano technician Harwich Port, Cape Cod, Mass. <a href="mailto:jon.page@verizon.net" eudora="autourl">mailto:jon.page@</a>verizon<a href="mailto:jon.page@verizon.net" eudora="autourl">.net</a> <a href="http://www.stanwoodpiano.com/" eudora="autourl">http://www.stanwoodpiano.com</a> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</html>