<html> Hi Glenn,<br>             &nbs= p;   Firstly the dealer should insist that the piano be returned, one quick letter from an attorney will usually solve the problem. Most Lawyers will write a letter for $100 for a registered client.<br> Try and educate the dealer about the potential wrranty cost to him down the road, as well as loss of reputation. It is very important that you approach this in a non confrontational manner. Convince him that you are very concerned about him and his clients.<br> IF there is a pin block failure, doping or CA gluing the block will be very temporary at best.<br> IF the block is solid, a new piano should be hand reamed with a #3 under sized drill bit and repinned to attain even torque. There is no other short cut that i would consider ethical.<br> This type of underhanded approach hurts us all, as a dealer I cringe when I hear stories like this, as a technician and PTG member I feel we should not be party to this type of deception to consumers.<br> Now I have vented my spleen, and can come down off my high horse.<br> Regards Roger<br> <br> <br> <br> At 09:33 PM 23/06/99 -0600, you wrote: <br> <blockquote type=cite cite>I have a situation and I need some advice.  The small shop I do work for sells Shuberts.  Well, partially from my pleading, he decided not to order any more.  It seems he is stuck with the ones he has.  One in particular, and I talked about this one here a long time ago, will not hold tune.  I recommended he return it to the factory or distributor.  Of course he got a difficult time and it is still here.  The distributor (or factory rep, whatever) told him to get an estimate from "me" for repinning it.  I really don't want to get involved.  The pin torque varies wildly (I don't have a gauge - just feel) and the angle of the pins changes dramatically.  IF the pinblock is not split anywhere I feel it needs reaming before repinning or else I feel the problem will just exist again, only a little tighter.  I've never done this before.  I've restrung two grands and neither involved reaming.  I don't know how well I can do replacing strings with "old" coils on them.  I've never done a vertical.  <br> <br> I told him, after the second tuning, that I never wanted to see that piano again.  Now he wants me to repin a brand new piano.  I was taken back when he and the distributor wanted me to dope it.  Now I think if I do anything I would just rather hit the loose pins with CA and the heck with it.  I feel like an angry bee is chasing me!  <br> <br> Any advice here?  Feel free to throw out estimates numbers (in private emails if that upsets the board).<br> <br> Thanks, <br> <br> Glenn.<br> </blockquote><br> <br> <div>Roger Jolly</div> <div>Baldwin Yamaha Piano Centre</div> <div>Saskatoon and Regina</div> <div>Saskatchewan, Canada.</div> <div>306-665-0213</div> Fax 652-0505 </html>