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<DIV><FONT face=Arial size=2> You will find this =
happens
rarely, especially if you call the customer and confirm the appointment =
the
night before. Just try to fill the time with another tuning, do =
some
shopping, take a walk, take a nap or a long lunch. Sometimes =
they're
unavoidable, but don't let it ruin your day. Make another =
appointment with
the customer, they may have had a good reason. =
</FONT></DIV>
<DIV><FONT face=Arial size=2> Cancelled twice, I =
won't call
back or go back. Kindly suggest another technician if they call =
you.
I've never charged for a cancelled appointment. The ill will you =
are
creating by doing this can be far more costly to
your reputation than the time lost.</FONT></DIV>
<DIV><FONT face=Arial size=2> Mike =
Kurta</FONT></DIV>
<DIV><FONT face=Arial size=2> Auburn, =
NY</FONT></DIV>
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