<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; =
charset=iso-8859-1">
<META content="MSHTML 5.50.4913.1100" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=#ffffff>
<DIV><FONT face=Arial size=2>Clyde, the piano comes with all of the =
hype that
the company puts out. Whether or not the movers take the time to =
actually
deliver the packets of information, that's another thing. Often we have =
people
who buy Disklaviers and don't get any of the goodies that come with one. =
"The
movers forgot" is the main complaint. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>
<A title=cedel@supernet.com href="mailto:cedel@supernet.com">Clyde =
Hollinger</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A =
title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, March 26, 2002 =
12:19
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> New piano =
manuals</DIV>
<DIV><BR></DIV>Friends,<BR><BR>A client recently purchased a new =
Steinway
vertical (yes, I know, but<BR>they didn't ask me). Relatively =
few of my
clients buy new pianos, but<BR>routinely I ask them if they received a =
manual
with the purchase, with<BR>the intention of suggesting that they =
follow the
manufacturer's<BR>recommendations for tuning and humidity =
control.<BR><BR>So I
posed the question to this client, who said that she =
couldn't<BR>remember
receiving a manual. I called the retailer she purchased =
the<BR>piano
from, who stated that frequently pianos do not come with =
manuals,<BR>since
there wouldn't be much to say anyway except keep the piano =
tuned.<BR><BR>Is
this true of most companies, that they don't supply owner's =
manuals?<BR>Is
this the direction things are going? It seems to me that even if =
a<BR>purchaser buys an El Cheapo for a couple thousand bucks, that's =
still
a<BR>considerable sum of money and something should be included with
basic<BR>information on a piano's care.
Comments?<BR><BR>Regards,<BR>Clyde Hollinger, RPT<BR>Lititz, PA,
USA</BLOCKQUOTE></BODY></HTML>