<html> <font size=3>Try the dealer from whom it was purchased. They may have better luck with<br> the parts dept, or can supply one from another piano in the mean time.<br> <br> Jon Page<br> <br> At 08:36 PM 07/31/2000 -0700, you wrote:<br> <blockquote type=cite cite>Folks,<br> Just wondering if any of you have had service problems with<br> Boston/Steinway parts department .<br> I take care of a Boston 218 that resides on a stage here in Bellevue,<br> Washington. In early March a performer's crew dropped the lid and<br> trashed the lid prop. I called Boston parts for a replacement right<br> away, having to leave a message with all particulars. Since then I have<br> talked to two different people, left several messages, written a letter,<br> all to no avail as to getting an answer as to if the silly part is even<br> on order. The management is really upset that they have had to wait<br> until August to even find out if it's ordered or not. My last message on<br> Friday the 21 was practically begging for some type of a reply. As far<br> as I'm concerned they just don't care. Perhaps they would rather like<br> the picture I have of a mop handle being used for publicity??<br> Is this typical of Boston/Steinway or do they just cater to the "big<br> boys"? Any suggestions as to how I can get some kind of response? I'm<br> not looking forward to trying to get a generic lid prop from another<br> source and trying to refinish it to match.<br> <br> Joseph Alkana RPT </font></blockquote><br> <div>Jon Page,   piano technician</div> <div>Harwich Port, Cape Cod, Mass.</div> <div><a href="mailto:jonpage@mediaone.net" EUDORA=AUTOURL>mailto:jonpage@mediaone.net</a></div> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ </html>