<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META content="text/html; charset=utf-8" http-equiv=Content-Type> <META content="MSHTML 5.00.3105.105" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT size=2>Tell your technician he/she was very astute in = "nipping this in the bud". Player error can account for a multiple of problems, some legitimate, but many times a basic understanding is lacking from the = customer and the call to error is usually the piano is out of = tune. </FONT></DIV> <DIV><FONT size=2>Tom Servinsky,RPT</FONT></DIV> <BLOCKQUOTE style="BORDER-LEFT: #000000 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: = 0px; PADDING-LEFT: 5px; PADDING-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A href="mailto:MoodyPiano@AOL.COM" title=MoodyPiano@AOL.COM>MoodyPiano@AOL.COM</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = href="mailto:pianotech@ptg.org" title=pianotech@ptg.org>pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, September 14, = 2001 8:03 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> "Warranty" your = tuning</DIV> <DIV><BR></DIV><FONT face=arial,helvetica><FONT size=2>Dear List, = <BR><BR>I am a list lurker and enjoy reading posts in the attempts of bettering my = ever growing knowledge of pianos, but I am not a piano technician, rather I = work with 3 technicians.  I thought that this post might add a little = levity :-) <BR><BR>A call came in today from a customer who had something = "very wrong" with one of the notes on her piano.  She had it tuned 2 = weeks ago and today one of the notes started "acting funny".  She was quite = displeased that her tuning wouldn't hold for "at least a month" =  and wasn't there some "warranty" that we apply to tunings.  Now for = one out of whack note our technician would go out and take care of it but I = also tried to take a moment to explain how weather and other factors can play a = part in tuning stability.  My thought was that maybe recent weather = changes could have been the problem.  After a brief "education" on how certain = things can affect the tuning, I told her that our technician would call her = back when he came in.   Upon the return call she received from our = technician she was asked to play, over the phone, the piano so our technician = could understand what her problem was.  She explained that she was a = beginner player and was trying to practice the exercises her teacher had given = her.  So over the phone she played her first exercise (the first four = notes of the C chord) C, D, E,  & F.  This sounded good, then she = played her second exercise - F, G, A, B.  It was that "darn B that had = been giving her problem all day long!"  So at our technician's request = he had her play the B flat instead of B (F, G, A, B flat).  She = exclaimed, "That's how its supposed to sound!"  She had been bugged all day = that "her piano wasn't holding its tune" and all it was was an = inexperienced player playing the wrong notes of an F chord. <BR><BR>But of course, if = something isn't right, its the work of the technician :-) <BR><BR>~Lanie <BR><B>_________________________________________________ <BR>Moody = Piano & Organ <BR></B>Metro West Plaza (rear) <BR>796 Boston Post Road East <BR>Marlborough, MA 01752 <BR><BR>Phone 508-877-2222 or 508-229-3601 = • Fax 508-303-8996 <BR><A = href="mailto:MoodyPiano@aol.com">MoodyPiano@aol.com</A> • <A = href="http://www.bushellcompanies.com">www.bushellcompanies.com</A> </FONT></FONT></BLOCKQUOTE></BODY></HTML>