<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META content="text/html; charset=iso-8859-1" = http-equiv=Content-Type> <META content="MSHTML 5.00.2919.6307" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT size=2>I looked at and attempted to tune a new "Shubert" = studio and immediately identified it as a Belarus product. The dealer did not offer = a free "warranty tuning" as is otherwise customary in this area. He did however = indicate to the customer prior to getting their check, that it was = indeed a Belarus product; that they had some problems in the past; those problems = had been corrected; etc.</FONT></DIV> <DIV> </DIV> <DIV><FONT size=2>Before finishing the temperament I discovered that = this instrument will not hold a tune!</FONT></DIV> <DIV> </DIV> <DIV><FONT size=2>The dealer is sending another tech to try to "fix" = the problem and hinted that there is a procedure to tighten the pins with a chemical = solution, i.e. he's apparently suggesting doping the block. I think = that's preposterous and that the dealer should either replace the instrument or = refund the money - that doping a new piano is absurd.</FONT></DIV> <DIV> </DIV> <DIV><FONT size=2>It may help you to know that this "dealer" used to = have a store, has never negotiated a price for warranty tunings, and in the = past, had offered the unsuspecting customer a certificate up to an amount that = never came close to covering the tuning and mileage. The past couple of years he's = selling "Shubert's" out of his store basement while renting out the upstairs to = someone else with an unrelated product. </FONT></DIV> <DIV> </DIV> <DIV><FONT size=2>I've been tuning and restoring for 17 years and = never had a situation like this come up. Your thoughts will in all probability be = greatly appreciated. Thanks in advance!</FONT></DIV> <DIV> </DIV> <DIV><FONT size=2>Roy Ulrich</FONT></DIV></BODY></HTML>