<HTML>In a message dated 8/2/02 8:49:23 AM Central Daylight Time, tito@philbondi.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">a recently widowed of almost 70 years of marriage gentleman, who admits he's losing his hearing, and has now called me back for a 2nd return to """fix""" the top end of his 'ended it usefulness many years ago' Gulbransen Console Piano? I am a pretty tolerant person when it comes to showing sympathy in this kind of situation..however, my patience is wearing thin, and my lips are about to spew something that I might soon regret. Help me prevent that, please. -Phil Bondi (Fl.) </BLOCKQUOTE> When you go back, ask him to help you tune the top end. Ask him to tell you when he thinks it is in tune, whether you like it or not. That way, if he has a complaint, it will be his own doing. Also try to explain that when one looses one's hearing, it is the upper partials that are lost first, which give the impression that the upper notes are out of tune. Good luck Wim </HTML>