<HTML>In a message dated 7/8/01 7:42:04 AM Central Daylight Time, pianomitch@hotmail.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">.  So I just told the customer that if they didn't like the sound within 6 weeks, they should call me and I would make it right.  There was nothing magical about 6 weeks, it just made my customer feel better that I would stand behind my work.  A few times it has bitten me, but I just got in the habit of saying it and I haven't stopped.  In the cases where the customer has called in my work, I have had an opportunity to build a better business relationship with them and find out about what mistakes I might be making. </BLOCKQUOTE> Good advice, Mitch. I do get a call once in a while, and go back and fix a "problem." I figure that perhaps I had a bad day. Once I actually missed a unison all together. It just sort of slipped between the cracks. The good will it creates pays much more than the time it took. Willem</HTML>