<html xmlns:o="urn:schemas-microsoft-com:office:office" = xmlns:w="urn:schemas-microsoft-com:office:word" = xmlns:st1="urn:schemas-microsoft-com:office:smarttags" = xmlns="http://www.w3.org/TR/REC-html40"> <head> <meta http-equiv=Content-Type content="text/html; = charset=us-ascii"> <meta name=Generator content="Microsoft Word 11 (filtered medium)"> <o:SmartTagType = namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"/> <o:SmartTagType = namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PersonName"/>  <style>  </style> </head> <body lang=EN-US link=blue vlink=purple> <div class=Section1> Mike,<o:p></o:p><= /span> Sage advice as usual.  Piano/automobile analogies sometimes work very well to help enlighten clients, and now we can add piano/restaurant to that.  Appreciate your “seasoned” wisdom.  You explain why we = have no reason to feel guilty or squeamish about charging fair prices for parts = and labor.<o:p></o:p> Chuck = Christus<o:p></o:p> <o:p> </o:p>= P.S. Man, you = get up early!<o:p></o:p> <o:p> </o:p>= <o:p> </o:p>= <o:p> </o:p>= <o:p> </o:p> -----Original Message----- From: <st1:PersonName = w:st="on">pianotech-bounces@ptg.org</st1:PersonName> [mailto:<st1:PersonName = w:st="on">pianotech-bounces@ptg.org</st1:PersonName>] On Behalf Of Mike Kurta Sent: Saturday, September 18, 2004 5:23 AM To: <st1:PersonName w:st="on">Pianotech</st1:PersonName> Subject: Re: Dampp-Chaser sold on the internet = (cheap)! <o:p> </o:p>     Hi <st1:place = w:st="on">Clyde</st1:place>:<o:p></o:p>     I used to run into the same thing when I was = in the auto repair <o:p></o:p> business.  Customers would want to supply their own parts = and ask us to <o:p></o:p> install them in their car. We would discourage them from = following this path <o:p></o:p> by politely explaining that our abililty to stay in business was = based on <o:p></o:p> revenue from both parts and labor and if a customer asked us to = install <o:p></o:p> their own parts, we could not  guarantee the function of = those items, and <o:p></o:p> there would be an additional labor charge.  If they = insisted, we would <o:p></o:p> suggest they go elsewhere.<o:p></o:p>     I would  use the old example of bringing = your own bacon and eggs to a <o:p></o:p> restaurant and ask them to cook and serve them for you at a = reduced price. <o:p></o:p> We established this policy long ago, and have lost very few = customers over <o:p></o:p> it.  Those that chose to leave, were not that valuable to = begin with.<o:p></o:p>     Mike Kurta <o:p></o:p> <o:p> </o:p> <o:p> </o:p> _______________________________________________<o:p></o:p>= pianotech list info: = https://www.moypiano.com/resources/#archives<o:p></o:p></p= > </div> </body> </html>