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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>
<A title=Aps322@aol.com =
href="mailto:Aps322@aol.com">Aps322@aol.com</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A =
title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, December 16, =
2004 7:49
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> lost customers</DIV>
<DIV><BR></DIV>
<DIV><FONT face=arial,helvetica><FONT face=Geneva color=#000000 =
size=2
FAMILY="SANSSERIF">I have wondered for a long time if there was a =
diplomatic
way, and an effective way, to find out from customers you are sure =
switched to
someone else, why they switched; if there is something I am doing that =
I
should change, I would like to know so that I can improve my
service.<SNIP><BR><BR>Peter,</FONT></FONT></DIV>
<DIV><FONT face=Arial size=2> Quick =
story---Years ago I was
helping my mover with a delivery, being newish and looking for clients =
I asked
the lady if she would like me to service the piano. Her reply =
was that
she had a tuner for many years that she was quite happy with, then =
inquired as
to my tuning fee. When my charge was the same as her tuners ,she =
decided to
stay with her guy.</FONT></DIV>
<DIV><FONT face=Arial size=2> I was shocked! If =
I had
inadvertantly undercut this guy by 5 bucks he'd be out . Some =
loyalty!
</FONT></DIV>
<DIV><FONT face=Arial size=2> We all have many =
valued
customers where this would never happen, but there is a segment of =
clients who
view our services as they would the dry cleaner. Perceived better
deal ? Nuff said.</FONT></DIV>
<DIV><FONT face=Arial size=2> As Mr. Yankee =
,Phil Bondi has
posted ---Don't take it personal --</FONT></DIV>
<DIV><FONT face=Arial size=2> Tom Driscoll =
RPT</FONT></DIV>
<DIV><FONT face=Arial size=2> </FONT></DIV>
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