<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1126" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>    David, don't go all = wobbly on us now, buddy. You just got an overly sensitive "artist" , and by the way, = I agree perfectly with Wim's assessment, and I'm sure the piano sounded just = wonderful. If they wouldn't let you work with the performer to bring it back to = something that would have made them happy, then they're just "nuts", and I = wouldn't worry about it too much. </FONT></DIV> <DIV><FONT face=Arial size=2>    I recently got a = service order to set up a new Disklavier C2 in North Scottsdale. (Think Beverly = Hills). It seems that these people demanded that the piano be delivered in the box. = They just didn't want any piano that had been on the floor, and they didn't = want to come down to the shop and watch it being uncrated, I guess. So I go up = there, it's about an hour drive, and the lady of the house comes out to greet = me, from the garage. She asks me if I can take off my shoes in the garage, and I = say "of course". She's not oriental, but if she wants me to leave my shoes in = the garage, no problem. When I walk into the house, it's all tile. I'm = starting to think; "what, I'm going to get her tile dirty?"</FONT></DIV> <DIV><FONT face=Arial size=2>    I get to the piano, = and go to put my tool cases down on the tile, and she says, "You can't put your = cases on my floor, I don't know where they've been."  (OOhhh, starting to = get scary here, says I. )  I also have a nice table that I use to go over the = regulation on, and I guess the rubber casters are not Kosher either. </FONT></DIV> <DIV><FONT face=Arial size=2>    I usually have a cut = down moving pad that I carry with me, but today, I'm driving my Tacoma truck, so she = finds some construction paper and I put that down. I took the case parts off = the piano, and go to put them on the carpet in the sunken lower living room, = and she says; "Don't put that there, you'll leave dents in the carpet."  = Well, at least I don't have to worry about her coming at me with an ax, she'd get = blood everywhere!</FONT></DIV> <DIV><FONT face=Arial size=2>    So, finally we have = it all worked out, I'm going over the action regulation, pitch raising, seating = strings, doing software updates, calibrating the disklavier,,,,etc. etc. = etc. </FONT></DIV> <DIV><FONT face=Arial size=2>    I finally get all = done, I just want to go over the tuning once more, and do a little voicing; it's a = lively room, what with all that tile and all those windows, but you know, after = an hour drive and 3 1/2 hours of working on her piano, I've got to get rid of = some of that coffee that I had on the way to the job. So I ask her, "May I = please use a restroom?"  </FONT></DIV> <DIV><FONT face=Arial size=2>    I can tell you, I've = never felt such a sense of shock as when she told me; "No, because then I would = have to clean it, there's a construction site about seven or eight lots down, = and I think that I saw one of those portable bathrooms down there." So I = said, never mind, I'll be done here in a couple of minutes. Finished a quick = final tuning and got the heck outta there. I would have been glad to have = voiced it, but you know, if you're that rude, too bad. </FONT></DIV> <DIV> </DIV> <DIV><FONT face=Arial size=2>    I realize your experience was totally different, and that you're taking it as = a personal affront to your abilities, but from what I've read, you seem to = have more than enough confidence</FONT> <FONT face=Arial size=2>and = knowledge to succeed in whatever you do. Hey, we deal with people all the time, some = people go through a lot of techs mostly because they can't find anyone who can = put up with them. </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>    I hesitate to put my = name to this, but I am</FONT></DIV> <DIV><FONT face=Arial size=2>    Kevin E. = Ramsey</FONT></DIV> <DIV><FONT face=Arial size=2>    = </FONT></DIV></BODY></HTML>