<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2900.2722" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV>Hello- </DIV> <DIV> </DIV> <DIV>Well, I've seen some venting about difficult customers lately so I = will submit a story here just to double check my policies. I do want to be fair.</DIV> <DIV> </DIV> <DIV>I tuned a Kimball console last week that had been neglected a few = years. A bit flat, but not much. I finished up, collected the fee and left. The = next day she calls me saying that her brother came by and didn't like the sound = of it. He apparently used to tune a bit, and told her that she should get me back = out again. Fortunately over twenty years, these calls are rare, so I said I = would come back and there would be no charge, even if it needed = retuning.</DIV> <DIV> </DIV> <DIV>I schedule a time, drive forty miles round trip, and she stands me = up. I waited a half hour and left. I could have tuned another piano during = that time. When I get home later there is a message on the phone apologizing for = missing the appointment. I called her and she said a couple of her day care kids = were lost in a corn maze for an hour and a half, when at this point a kid = chimes up in the background "We weren't lost!" The story sounded fishy but either = way, I took a loss on it. I told her at that point I was still willing to check = out her piano and work on it if needed at no charge, but that I can only make = one free trip out there. If she wanted to make another appointment, there would = be a minimum service charge. She went ballistic and said that was a lot of = money when the job wasn't done right the first time!</DIV> <DIV> </DIV> <DIV>Am I being unreasonable? Lets even assume that whatever is wrong = with the piano is my fault. How many times should I block out a time and absorb = the mileage to go there for free?</DIV> <DIV> </DIV> <DIV>OK, I'm done now.</DIV> <DIV> </DIV> <DIV>Dave Bunch</DIV></BODY></HTML>