<HTML>I hit the wrong button earlier, and sent a message tha= t wasn't complete. I sent a corrected version but it didn't appear. Anyway, = here's the complete message. Not that it's so important, but I hate sending = out a message that makes no sense. Susan writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT= : 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">You have pointed out the proble= m yourself: the irritation you feel. If you start from a feeling of adequate= power over the situation, you will probably find yourself putting up with m= inor noise, almost without noticing it. Then when it is simply too bothersom= e, you put down your hammer, walk to the source, and ask them to be quieter.= It's completely up to you when to do this, so you don't have to suffer long= enough to get really angry. I think that the anger comes from a sense of he= lplessness, which is a decision on our part. </BLOCKQUOTE> Well said, Susan, I remember a busy tuning day years ago, when the clock chimed twelve. It see= med to take an hour. I was irritated at the customer for not noticing and tu= rning it off. Then came an epiphany (in the sense of "a sudden perception= of the essential nature or meaning of something" from the MW dictionary). I= f I can't stop long enough to let the clock strike, what does that say about= the nature of my relationship to my business!! Ever since, every time the c= lock chimes at a customer's house, I smile at the memory of the revelation, = and take a well-deserved couple of deep breaths. Bob Davis </HTML>