<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <html> <head> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; = charset=us-ascii"> <meta name=Generator content="Microsoft Word 10 (filtered)"> <style>  </style> </head> <body bgcolor=white lang=EN-US link=blue vlink=purple> <div class=Section1> I certainly do, thank you = J   I’m amazed how many = technicians don’t cut down the amplitude with ear protection.  It seems silly to me, = but oh well J   Jonathan Finger = RPT   -----Original = Message----- From: = pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of John Ross Sent: Monday, February = 03, 2003 7:14 AM To: Pianotech Subject: Re: Feb = Journal   <div> Hi Jonathan, </div> <div> You mention not wanting to subjugate your = ears to  extra punishment. I hope you are wearing ear plugs, as a lot of = us do, and all of us should. </div> <div> Regards, </div> <div> John M. Ross Windsor, Nova Scotia, Canada <a = href="mailto:jrpiano@win.eastlink.ca">jrpiano@win.eastlink.ca</a></span= > </div> <blockquote style='border:none;border-left:solid black = 1.5pt;padding:0in 0in 0in 4.0pt; margin-left:3.75pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'= > <div> ----- Original Message = ----- </div> <div style='font-color:black'> From:</span= > <a href="mailto:johann@tollidee.com" = title="johann@tollidee.com">Jonathan Finger</a> </div> <div> To:<= /font> <a href="mailto:pianotech@ptg.org" = title="pianotech@ptg.org">'Pianotech'</a> </div> <div> Sent:</span= > Monday, February 03, 2003 6:27 AM </div> <div> Subject:</s= pan> RE: Feb Journal </div> <div>   </div> Well, I tend to = do complete servicing, vs. just tuning, so I’m usually only seeing 2 = clients a day.  One if it’s a significant drive.   And for some = reason, no shows (for me anyway) are typically lunch/afternoon.  Usually not = my morning appointments.  So somehow it mathematically works out that = when I have a no-show, it’s at the end of the day.  =   But yes, this = wouldn’t be the case if I were working on 6-7 pianos a day.  Unfortunately, = I enjoy my ears far too much to subjugate them to such punishment. = J  I also = find that business does a lot better when I use all the tricks I’ve learned, = rather than just tuning, to bring a piano up to peak performance.  Then I = can be proud of my work. J</fon= t>     Jonathan Finger = RPT     -----Original = Message----- From: = pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of Clyde Hollinger Sent: Sunday, February = 02, 2003 5:27 AM To: Pianotech Subject: Re: Feb = Journal   Jonathan, How do you manage to have no-shows only for = the last appointment? I used to get upset about no-shows.  = Nowadays I'm more ambiguous on the subject. Plus:  A (usually) welcome break in the day.  Minuses:  I frequently turn business away to keep my = schedule sane, and that appointment could have been used by someone who really = wanted it.  Also, my income for that day will decrease 20% = I leave a form letter at the door of = no-shows.  It states that if there was an unforeseen emergency, just let me know = and we'll reschedule -- no problem.  If there was an oversight on their part, = we all make mistakes, but there is a loss for me because now it will take two appointments when I will only be paid for one.  Our policy is to = absorb the loss for the first occurrence.  Second occurrence will yield a = bill for half the normal tuning charge.  It is up to the client to = contact me if they want to reschedule. I'm not aware that anyone has gotten angry = over my policy.  It also does a little to educate the client, who may have = never stopped to think of the impact on the tuner's life.  Some call back = to reschedule with profuse apologies.  Others I never hear from = again.  I don't get upset.  Life is life. Contrary to Wim's statement that he will = never get paid for no-shows, it can happen, but it's rare.  One woman felt so = badly that she sent me a check for the full tuning charge.  I followed my policy, rescheduled, and charged nothing additional for the = "prepaid" tuning. Regards, Clyde Hollinger, RPT Lititz, PA, USA Jonathan Finger wrote: <blockquote style='margin-top:5.0pt;margin-bottom:5.0pt' TYPE=CITE>   <div> <div> Are you kidding?  I love no shows!  It’s an early end to a day = J </div> Of course, it’s a different story when I drive an hour to get = there.  But that problem’s simple to solve….   Confirm appointments.  Call and confirm the night before, and you = won’t have many no-shows </div> </blockquote> </blockquote> </div> </body> </html>