<HTML><HTML>List I service a Kawai grand, model number not at hand right now, that is 10 year= s old.  This piano is owned by a piano teacher and she uses it for her= lessons, so it does get heavier use than most home pianos.  Still, I = am surprised at how poorly it was fared.  Key bushings are completely worn and need replacing.  Dampers lift imm= ediately upon depressing the key.  The damper lift, I am going to reme= dy next week, but I wonder if the key bushings are something that would be c= overed by a warranty.  (She couldn't find the warranty when I was ther= e, but hopefully will have found it by the time I return next week to regula= te the damper lift.) I would think Kawai would warranty their new pianos for some length of time.=   But even should the warranty still be in place, would key bushings b= e covered?  Having been in the business for only 6-7 years, I'm not really sure how long= key bushings are supposed to last . So maybe it's unrealistic for me to exp= ect them to last longer than 10 years.  Please straighten me out on th= is if my expectations are off. And unrelated, really, to the above:  let's say that a Kawai did have = something that needed fixing that was covered by an existing warranty. = How would you go about getting Kawai to cover the cost of the repair? Or e= ven agree to have the repair done?  Why would they trust my opinion th= at the key bushings (or whatever) needed replacing?  Would I have to p= roduce some evidence to prove it?   I've never had to do any of t= his before.  And yes, I could probably call Kawai and get an answer, b= ut then, as a hypothetical question at this point, I wouldn't want to bother= them with it.  Certainly someone here has done warrantied repairs: ho= w is it arranged? Thanks, Tom Sivak Chicago Chapter PTG Associate</HTML>