<DIV>Does it happen often that the client forgets about the appointment, and you go to the home only to find them gone, and your out the money?</DIV> <DIV> </DIV> <DIV>Matthew Piannaman@aol.com wrote:</DIV> <BLOCKQUOTE class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid">In a message dated 9/21/04 5:19:37 PM Pacific Daylight Time, piano57@flash.net writes: <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px solid; MARGIN-RIGHT: 0px" TYPE="CITE"> My experience  (especially when I was working for a dealer) was that I kept almost all the dealer tunings/referrals because I booked the next appointment right then and there (just like the dentist).   The method works remarkably well.    Barbara Richmond <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px solid; MARGIN-RIGHT: 0px" TYPE="CITE">----- Original Message ----- From: <A href="mailto:Piannaman@aol.com">Piannaman@aol.com</A> To: <A href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> Sent: Tuesday, September 21, 2004 3:45 PM Subject: Re: free tunings Carol, You are correct in the fantastic business opportunity suggestion.  Having been in sales for sometime, I consider customer relations my strong suit.  That's why it's extremely frustrating when I go out of my way to do the job as well as possible AND to be very professional about it, I get irked when it doesn't pay off.  But that's often the nature of dealer work.    The hard part is finding a that customer that you thought you'd bonded with has looked elsewhere.  Learning to not take that sort of thing personally is the lesson here. Thanks for your valuable insights, </BLOCKQUOTE> </BLOCKQUOTE> Carol, I do try to book 6 months in advance as much as possible.  Some people just claim that life in Silicon Valley is too durned hectic, and could I remind them in 6 months.  I think I'll be a bit more aggressive about it.  Having a steady income booked half a year in advance would be nice. Thanks again, Dave S. </BLOCKQUOTE> <hr size=1>Do you Yahoo!? <a href="http://us.rd.yahoo.com/mail_us/taglines/mobile/*http://mobile.yahoo.com/maildemo">Take Yahoo! Mail with you!</a> Get it on your mobile phone.