<HTML><FONT FACE=arial,helvetica><FONT SIZE=2 FAMILY="SERIF" FACE="Times New Roman" LANG="0"><I>In a message dated 7/20/2002 1:15:30 PM Pacific Daylight Time, avery@ev1.net writes:<BR>
<BR>
</FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=2 FAMILY="SANSSERIF" FACE="Arial" LANG="0"></I><BR>
<BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">Subj:<B>Re: Shaft from Schaff on Piano Gold Paint </B><BR>
Date:7/20/2002 1:15:30 PM Pacific Daylight Time<BR>
From:<A HREF="mailto:avery@ev1.net">avery@ev1.net</A><BR>
Reply-to:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A><BR>
To:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A><BR>
<I>Sent from the Internet </I><BR>
<BR>
Avery</FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=2 FAMILY="SANSSERIF" FACE="Arial" LANG="0"></BLOCKQUOTE><BR>
<BR>
</FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=2 FAMILY="SERIF" FACE="Times New Roman" LANG="0"><I><BR>
</FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=2 FAMILY="SANSSERIF" FACE="Arial" LANG="0"></I> You know before Glory retired she got so obstinate and cranky she screwed up my account over a hinge they sent to me that was damaged upon receipt. Glory sent me a note basically called me a liar (my interpretation) saying that I had returned the long hinge damaged even though I sent a note documenting its damage upon receipt. Blah blah blah. I finally gave up trying to order much as they then wouldn't send me merchandise because I hadn't paid for the hinge they damaged even though I returned it. Makes your head spin. I was reduced to C.O.D.s<BR>
Finally one day I get Shannon Rebel On the phone (new kid on block & new best friend at the Outfit) explain the sordid tale She says "I'm here to straighten out accounts exactly like yours." Poof I'm back on account and I get no more notes from accounting and I think they put glory out to pasture. Sad cause I had good repair with Glory for years.<BR>
Shannon has a can do attitude and will work for you but I can tell you I think she's overworked in an understaffed dept. but still doing a great job. If I call or fax an order I don't wonder if or when I'll get it. My orders usually show up 5 days after I place them. How's that for service?<BR>
If your really stuck try Eric Shandall. He's a long time acquaintance and he puts a good face on techno support.<BR>
Dale Erwin<BR>
</FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=2 FAMILY="SANSSERIF" FACE="Arial" LANG="0"><BR>
<BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px"><BR>
David,<BR>
<BR>
I didn't know there was anyone doing that now besides Glorie (sp?)<BR>
You mean I might actually get to talk to a real person when I have<BR>
a question? Wow! What a concept!<BR>
<BR>
Avery<BR>
</BLOCKQUOTE><BR>
</FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=2 FAMILY="SERIF" FACE="Times New Roman" LANG="0"><I><BR>
</I></FONT></HTML>