<html> <head> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; = charset=us-ascii"> <meta name=Generator content="Microsoft Word 10 (filtered)"> <style>  </style> </head> <body lang=EN-US link=blue vlink=purple> <div class=Section1>     -----Original = Message----- From: = pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of Roger Jolly Sent: Tuesday, January 07, 2003 7:35 = PM To: Mike McCoy; = Pianotech Subject: = Re:Altenburg/Samick grand action problems   Greetings all,             &= nbsp;           &n= bsp;   I checked on company policy,re the above brand name, and other contract = stencil brands. The vendors of these products are responsible for handling all warranty claims.  However the Samick Corp will help in any way it can to = procure parts, if needed. Technicians faced with problems should direct the consumer back to the = selling dealer. Most often these brands were sold to a distributor, at a significant = discount, with a clear understanding that they are responsible for warranty = issues. For Samick Corp. distributed brand names.   Knabe, Kohler = & Cambell, Samick, Sohmer, Conover Cable. Call Samick at 800-592-9393  Ext 134 and ask for Robert.  For = sales related problems Talk to Ken Ambrose. Hope this helps. Regards Roger       =             =       Roger and list,       =       My post of yesterday was obviously incorrect. The gentleman with whom I = spoke—Chad Spellins , after checking with someone else in his office --told me that = Samick did warranty Altenberg.       =       I’m sure your info is correct, and I apologize for passing along what I = assumed was Samick policy. Please don’t shoot the messenger = –That’s what the Dude told me!       =       Regards my Colleagues,       =       Tom Driscoll RPT     </div> </body> </html>