<HTML>In a message dated 1/4/03 12:22:51 AM !!!First Boot!!!, nelsong@SacCounty.NET writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">If you want to help your client try this: Bring two other techs with you to the clients home and evaluate the piano. Give the client a written statement of exactly what the problem is, all three techs sign the statement and the client now has some ammunition that they can use to get the ball rolling on their warrenty that the paid for. </BLOCKQUOTE> That might seem like a great idea. But whose going to pay the other two techs to give their professional opinions? The customer won't. Mike shouldn't. And the dealer certainly won't hear of it. Wim </HTML>