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<DIV><SPAN class=040420419-22092003><FONT =
face=Arial>Mark,</FONT></SPAN></DIV>
<DIV><SPAN class=040420419-22092003><FONT face=Arial>When you are =
scheduling
your appointment that might be a good time to slip in a comment or =
question
about whether the "house" will be quiet at that time of day being
suggested. If they still don't get the idea, you can mention, at =
that
point, that you need to have a really quiet block of time to be =
able to
hear well enough to do a good job on their piano. You might even =
give a few
examples that you find most distractive....and don't forget to mention =
that it
might be best to come up with a quiet activity for the children of the
house. I find that if people hadn't thought of it before, they =
realize how
much sense that makes once it is brought to their attention. =
Unless
you've begun to educate your clientele, you really can't afford to be =
irritated
with their ignorance. Good luck.</FONT></SPAN></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><SPAN class=040420419-22092003><FONT =
face=Arial>jeannie</FONT></SPAN></DIV>
<P><FONT size=2>Jeannie Grassi, RPT<BR>Associate Editor, Piano =
Technicians
Journal<BR><A
href="mailto:jgrassi@silverlink.net">mailto:jgrassi@silverlink.net</A> =
</FONT></P>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr =
align=left><FONT
face=Tahoma size=2>-----Original Message-----<BR><B>From:</B>
pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <B>On =
Behalf Of
</B>Mark Dierauf<BR><B>Sent:</B> Saturday, September 20, 2003 6:01
AM<BR><B>To:</B> pianotech@ptg.org<BR><B>Subject:</B> How do you get =
them to
shut the #%$@ up?<BR><BR></FONT></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I’ve been doing =
this for like 25
years, and I still haven’t figured out how to deal with =
customers who insist
on using the piano tuning appointment as the ideal time to catch up on =
their
vacuuming, carpentry, <SPAN class=SpellE>chainsawing</SPAN>, or to =
finish
watching that copy of “Armageddon” on surround sound DVD. =
Or rather the only
way that occurs to me once the noise has begun wouldn’t lend =
itself to much in
the way of repeat business. No matter how diplomatic I try and be in
requesting that they keep it down, I’m afraid that I can’t =
hide the fact that
I’m already annoyed. I’ve thought about possible solutions =
like painting in
large block letters on my tool box: “QUIET – TUNER AT =
WORK!”, but given the
high rate of illiteracy I have my doubts whether that would be =
effective. Does
anybody have any helpful ideas?<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">-
Mark<o:p></o:p></SPAN></FONT></P></DIV></BLOCKQUOTE></BODY></HTML>