<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.2800.1106" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 12pt; COLOR: #000000; FONT-FAMILY: = Verdana" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7><FONT id=rol= e_document face=Verdana color=#000000 size=3> <DIV> <DIV>In a message dated 1/20/05 4:28:15 AM Pacific Standard Time, tompiano@bellsouth.net writes:</DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><= FONT style="BACKGROUND-COLOR: #fef9b4" face=Arial color=#000000 size=2>= I have contacted Young Chang technical department, or rather left 4 messages <BR>= over the course of a month with no response. Customer with expanding <BR>bracke= ts issue.<BR>Anyone have a fast-track phone number or email address to help m= ove this <BR>request faster to the right people. In the past it hasn't this difficult to <BR>get through.<BR>Tom Servinsky </FONT></BLOCKQUOTE></DIV> <DIV></DIV> <DIV>Tom,</DIV> <DIV> </DIV> <DIV>I did the same job for Weber.  It took me awhile to get the initia= l response.  I suspect that they have a backlog of people to contact....:-)  The Weber warrantys will now all go through Young Chang, and I don't have a fast-track for you.</DIV> <DIV> </DIV> <DIV>I did the job in mid-November, and the check just arrived.</DIV> <DIV> </DIV> <DIV>Good luck, and keep us posted if you DO get a good number.</DIV> <DIV> </DIV> <DIV>Dave Stahl</DIV></FONT></BODY></HTML>