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Friends,
<p>My hunch is that if a customer has the choice between an excellent tech
with poor relational skills or an average tech with great relational skills,
the latter will get the work, except for the most discriminating customers
who can tell the difference at their pianos. (You old-timers who
learned sentence diagramming in high school, try your hand at <i>that</i>
one!)
<p>Regards,
<br>Clyde Hollinger, RPT
<br>Lititz, PA, USA
<p>tune4u@earthlink.net wrote:
<blockquote TYPE=CITE><font face="Arial">I've been in PTG meetings where
people, usually the more introvert types, discuss "how to get the customer
to shut up and leave you alone so you can tune." Well, sometimes you just
have to ask. But I think I build a lot of loyalty--and I know I get referrals--because
I do take time to listen to lonely old people, or people with family stories
to tell, etc.</font></blockquote>
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