<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 5.50.4522.1800" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV>"Enter the manufacturer into the mix, if available ....  = Amazing how often they'll step in and get to the bottom of a problem, as seen in = Terry's post above."</DIV> <DIV> </DIV> <DIV>Well, yeah, kinda. They identified a potential cause, and said = there was nothing they could do about it. I, as a Steinway customer, was not = overcome by an uncontrollable sense of satisfaction. In fact, in the end, I traded = the bloody little trash piano (inverted soundboard, pinblock/frame = separation, ad nauseum) for a Boston grand which is by far a much better = instrument (perhaps though, that is not saying much - at least they didn't put the soundboard in upside-down).</DIV> <DIV> <SPAN id=__#Ath#SignaturePos__></SPAN> </DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=diskladame@provide.net = href="mailto:diskladame@provide.net">Z! Reinhardt</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, June 08, 2001 = 10:20 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Plate Ringing, = Dealer Dealings</DIV> <DIV><BR></DIV> <DIV><FONT face=Arial size=2>Watch it!  Certain people in = certain places are liable to be at the mercy of the business end of my wrath over = certain subjects.  Comments below ....</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=mfarrel2@tampabay.rr.com href="mailto:mfarrel2@tampabay.rr.com">Farrell</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, June 08, 2001 = 8:00 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Plate = Ringing</DIV> <DIV><BR></DIV> <DIV> </DIV> <DIV>I had Steinway's head concert tech, Something Patterson (I = think that was his name), poke around my 1098 for quite a while and decided the noise was not a sympathetic vibration, not = voicing, not tuning, but rather likely a defect in the plate at the upper = string termination. Nasty, nasty noises.</DIV> <DIV> </DIV> <DIV><FONT face=Arial size=2>>snip<</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV>And to quote the tech at my local Steinway dealer: "You'll get = used to it - just learn to tune it out from your hearing!"</DIV> <DIV> </DIV> <DIV><FONT face=Arial size=2>>snip<</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>So who's integrity is at stake = here?  Is this tech trying to weasel out of troubleshooting jobs or is = the dealer trying to weasel out of authorizing the time involved in this kind = of work?  Or is it some combination of these factors?  Enter = the manufacturer into the mix, if available ....  Amazing how often = they'll step in and get to the bottom of a problem, as seen in Terry's post above.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Z! Reinhardt  RPT<BR>Ann = Arbor  MI<BR><A = href="mailto:diskladame@provide.net">diskladame@provide.net</A></FONT><= /DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>