<HTML>I rarely charge for a return trip. It's especially important not to argue about a return fee over the phone. Simply make arrangements to return and correct the problem. One thing I always tell costumers is that,"I can only promise that the piano will be perfectly in tune that day. Whether it holds for one day or six months mostly depends on humidity stability." When you have a problem like this you should try to turn a negative into a positive by discussing climate control with the client. Even if they decide not to invest in stability you made them responsible for their piano and how it sounds. Bob Russell</HTML>