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<DIV><SPAN class=604505212-17012002><FONT face=Arial color=#0000ff =
size=2>Hello
Roger,</FONT></SPAN></DIV>
<DIV><SPAN class=604505212-17012002><FONT face=Arial color=#0000ff =
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=604505212-17012002><FONT face=Arial color=#0000ff =
size=2>What
kind of costs are we talking about? I was thinking that maybe an =
electronic
repair shop could do the work locally. Would that void the warranty? =
Since this
is a college business, I have to give them an estimate BEFORE I take any =
actions. Since they have over 15 systems installed and they have a =
person
responsible for watering the units, they might just keep things as they =
are
(being that these pianos would be visually inspected for the water lever =
at the
same time the others would be watered). I don't like this solution, but =
if they
won't spend the money...</FONT></SPAN></DIV>
<DIV><SPAN class=604505212-17012002><FONT face=Arial color=#0000ff =
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=604505212-17012002><FONT face=Arial color=#0000ff =
size=2>Also,
I have another of the old watering blinking light that is not working. =
Is it
usually the bulb that dies or does it have anything to do with the
Humidistat?</FONT></SPAN></DIV>
<DIV><SPAN class=604505212-17012002><FONT face=Arial color=#0000ff =
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=604505212-17012002><FONT face=Arial color=#0000ff =
size=2>Thanks
for your help.</FONT></SPAN></DIV>
<DIV><SPAN class=604505212-17012002><FONT face=Arial color=#0000ff =
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=604505212-17012002><FONT face=Arial color=#0000ff =
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=604505212-17012002><FONT face=Arial color=#0000ff =
size=2>Marcel</FONT></SPAN></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT =
face=Tahoma size=2>rg
[mailto:owner-pianotech@ptg.org]<B>On Behalf Of </B>Roger
Wheelock<BR><B>Sent:</B> 16 janvier, 2002 11:18<BR><B>To:</B>
pianotech@ptg.org<BR><B>Subject:</B> RE: Dampp Chaser
LEDS<BR><BR></FONT></DIV>
<DIV><SPAN class=320330916-16012002><FONT face=Arial =
color=#0000ff
size=2>Hello Marcel,</FONT></SPAN></DIV>
<DIV><SPAN class=320330916-16012002><FONT face=Arial =
color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=320330916-16012002><FONT face=Arial =
color=#0000ff size=2>You
are correct in that the H3 Humidistat requires removal when there is a =
problem
with the LED panel. When we introduced the H3, a more =
sophisticated
design required more connections between the lights and the =
Humidistat.
We could not find and still can't find a connector that has the =
reliability
and low failure rate necessary for us to place such a unit under our =
5-year
warranty. We do not want to sacrifice reliability simply to =
achieve
easier removal of the light panel and probes.</FONT></SPAN></DIV>
<DIV><SPAN class=320330916-16012002><FONT face=Arial =
color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=320330916-16012002><FONT face=Arial =
color=#0000ff size=2>With
this in mind we can repair the unit here at the factory for a nominal
charge. Since you are in Canada this would be time =
consuming. I
can likely arrange for some sort of exchange that would better meet =
your needs
if you would contact me directly at <A
=
href="mailto:roger@dampp-chaser.com">roger@dampp-chaser.com</A>.</FONT>=
</SPAN></DIV>
<DIV><SPAN class=320330916-16012002><FONT face=Arial =
color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=320330916-16012002><FONT face=Arial =
color=#0000ff
size=2>Sincerely,</FONT></SPAN></DIV>
<DIV><SPAN class=320330916-16012002><FONT face=Arial =
color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=320330916-16012002><FONT face=Arial =
color=#0000ff
size=2>Roger Wheelock, VP</FONT></SPAN></DIV>
<DIV><SPAN class=320330916-16012002><FONT face=Arial =
color=#0000ff
size=2>Dampp-Chaser Corp.</FONT></SPAN></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT =
face=Tahoma
size=2>-----Original
Message-----<BR></FONT></DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>