<HTML>Fellow self-employed type= s, Has this or something like it happened to you?  I had just gotten m= y 3 year old to sleep last night and was about to nod off when my phone rang= .  I glanced at the clock and it was almost 10:30.  I picked it up= , and a man stated his name, and said that I'd been out to his house last we= ek and tuned his piano.  I remembered him, and I remembered his demandi= ng nature. He said that the teacher had been to his house and had played the piano.=  She said that the bass was out of tune.  Now this doesn't surpri= se me a bit.  It was a pitch raise of gargantuan proportions and a tuni= ng.  2 hours worth of work, and I didn't charge him for the pitch raise= , because he was a new customer.  I did warn him that the next time he'= d pay.  The piano is approximately 5 years old, and if had ever been tu= ned in his house I'd be surprised.  Normally when I pitch raise a piano= , it's pretty stable, as long as it was stabilized at one point in it's life= .  That was certainly not the case here. In my dazed state, I stated that I'd come out(today) and check it out. &= nbsp;He was extremely rude, and acted as if I'd done something wrong.  = My first reaction was to make it better so that the customer--and his teache= r, who'd recommended me--were no longer disgruntled.  I thought about i= t for awhile, and realized that I'd done nothing wrong, and had indeed given= him far more than he paid for.  I called him back and left him a polit= e message to that effect on his work phone, which he should pick up today. &= nbsp;I pointed out that I'd do it for free this time, but that I wasn't the = one who let the piano go untuned for so long. Any advice on possible responses to this sort of thing? This type of stuff really rankles me.  I guess the lesson here is t= o not take it too personally.  Kinda hard to do sometimes when you're t= he whole show. Thanks for reading.   Dave Stahl </HTML>