<HTML><FONT FACE=arial,helvetica><FONT SIZE=3 FAMILY="SANSSERIF" FACE="Tahoma" LANG="0">Hello Terry,<BR>
Sorry to hear about your kimball 36" spinet & 80 year old customer's<BR>
complaint. All you can do is to tell her when you are in her area again you will give her a free tuning, and move on. Hopefully, you will make her happy & she will tell 12 others how nice you took care of her. <BR>
good luck!<BR>
John </FONT></HTML>