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<DIV>Kurt, These thing are fine if you have experience to back them up. =
That not
what I read in his message. It is never that simple. <FONT face=Arial
size=2>(You are right, they are wrong, it's that simple, and never =
forget
it.) This can make a hell of a fool out of you someday! You can be =
wrong!
Being to stubborn to admit it is not the answer. Rich</FONT><BR></DIV>
<DIV>Richard Oliver Snelson<BR></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>
<A title=KurtGearheart@comcast.net
href="mailto:KurtGearheart@comcast.net">Kurt</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A =
title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, December 13, 2004 =
8:17
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Subject: Help with =
"bad"
tuning...need help</DIV>
<DIV><BR></DIV>"<FONT face=arial size=2>So, what do I do now? =
"<BR><BR>UNDER
NO CIRCUMSTANCES ACCEPT BLAME FOR THE LAWS OF PHYSICS!!!<BR>UNDER NO
CIRCUMSTANCES GIVE REFUNDS FOR GOOD HONEST WORK FAIRLY =
PRICED!!!<BR>UNDER NO
CIRCUMSTANCES SHOW WEAKNESS, FEAR, INDECISION, OR GUILT!!!<BR>YOU WILL =
BE
EATEN ALIVE IF YOU DO!!!<BR><BR>Be blunt when you talk next. <BR>You =
know,
they do not.<BR>You understand, they do not.<BR>Explain however much =
you need
to, UNTIL...<BR>It is clear they don't get it.<BR>THEN...<BR>Lose a =
customer,
(not much worth having in the first place), and keep your dignity and
professional demeanor.<BR><BR>You are right, they are wrong, it's that =
simple,
and never forget it.<BR><BR>Any experienced tuner has run across this
situation in their career... until they learn to emphatically =
"pre-explain"
reality BEFORE the tuning begins.<BR>Be confident when you explain =
things.
Your word must be law. They learn from you.<BR>The laws of physics as =
they
apply to tuning is NOT UP FOR DEBATE BY THEM.<BR><BR>If I were a =
seasoned
tuner in your area and heard this story, (and I was a decent and =
knowledgeable
chap), I'd instantly be on your side as soon as I heard the real =
technical
details. <BR><BR>You have to be absolutely firm and confident when you =
predict
piano behavior BEFORE YOU START TUNING.<BR><BR>IGNORANT CLIENTS CAN BE =
TRAINED!!!!!!!!!!!!!!!<BR><BR>;0)<BR><BR>That's the real solution for =
the
future, which is what matters more than surviving the current (not too =
desirable in the first place) client.<BR><BR>You are "da piano god" =
when in
someones home, but ya gotta believe it, act like it, and speak like
it.<BR><BR>My two cents after 25 years at this.<BR><BR>DO NOT RETUNE =
THIS
PIANO FOR FREE!!!<BR><BR>(Just to make you feel better, 23 years ago =
or so I
replaced half a set of bass strings that broke during a tuning of a =
120 year
old birdcage, at my expense... stupid thing to do (several things =
actually -
he he...) ... the client was livid and irrational and it seemed the =
easiest
way out... in retrospect I should have stuck to my guns... and had =
them
restring the bass at THEIR expense - or just gotten another tech to =
deal with
them)</FONT> </BLOCKQUOTE></BODY></HTML>