<HTML>In a message dated 2/2/02 5:04:18 PM !!!First Boot!!!, drpt@sk.sympatico.ca writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">I suppose the ultimate in fairness would be to charge a hourly rate for all service. The client that has a wonderful piano and wishes to have superior service would end up paying less and the "once in a lifetime" folks would pay a great deal more. </BLOCKQUOTE> The problem with this is that a customer won't know if you are really doing a lot of service for a fair hourly rate, or if yo are new to the business, and taking extra time to fix problems that a more experienced tuner can do in half the time. I had that happen to me once when I had my furnace worked on. The company sent out a new recruit, who took two hours to fix a problem. Later I found out the problem should have been fixed in about 15 minutes. Wim </HTML>