<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1106" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV>Hi David,</DIV> <DIV>You should let Schaff know. I don't think that is their normal = policy. Possibly one employee, not thinking.</DIV> <DIV>You could say, that you could order it for her, but there would be = a handling fee. Mind you, that would probably mean that you could not take = your usual mark-up.</DIV> <DIV>I suppose, what could determine your action, is to ask yourself, do = you want to keep this customer.</DIV> <DIV>A supply house in Canada, has their site online, and anyone can = order, but there is a confidential price list for techs. Sometimes their mark-up is = less than what the techs might be. They do not sell Dampp-Chaser products to = the general public.</DIV> <DIV>Regards,</DIV> <DIV><FONT size=2>John M. Ross<BR>Windsor, Nova Scotia.<BR><A href="mailto:jrpiano@win.eastlink.ca">jrpiano@win.eastlink.ca</A></FONT= ></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=davidlovepianos@earthlink.net href="mailto:davidlovepianos@earthlink.net">David Love</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">Pianotech</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, October 14, 2002 = 8:38 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Supply house = confidentiality on prices</DIV> <DIV><BR></DIV> <DIV><FONT size=2></FONT> </DIV> <DIV><FONT size=2>Awhile ago we were discussing whether wholesale = prices on supply house items were available to the general public.  Case in = point.  A customer of mine needing a piano cover called Schaff = (found the label on her other cover) to inquire about availability and = price.  They were more than forthcoming about prices etc., without asking her any = questions or about her account status.  She did not order the item for fear = that they would ask her if she were a technician.  Rather, she called = me with the price to ask if I could order it for her.   I guess = that's known as getting the Schaff.</FONT></DIV> <DIV><FONT size=2></FONT> </DIV> <DIV><FONT size=2>David Love</FONT></DIV></BLOCKQUOTE></BODY></HTML>