<HTML><HEAD> <META charset=US-ASCII http-equiv=Content-Type content="text/html; cha= rset=US-ASCII"> <META content="MSHTML 6.00.2800.1400" name=GENERATOR></HEAD> <BODY style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; BACKGROUND-COLOR: #fffff= f"> <DIV>This is about a warranty service call. The client is complaining about = noisy keys on a new RX2 she purchased in October. When I try the piano&= nbsp;I hear a loud leathery kind of squeak on just about every key= . The first thing that comes to my mind is jack against knuckle kind of= sound.</DIV> <DIV>I take the action out, lift the hammers out of the way and push up= on the whippens by hand, the squeak is still there, so it's not the jacks a= nd it's not the capstans. Everything looks properly aligned, nothing seems t= o be rubbing against anything but all the whippens squeak, some lo= uder than other, but all 88 do. I decide to take one out to get a close= r look. It looks normal, I wiggle the jack, the repetition lever, the flange= , no problem. I screw it back on the rail and then the squeak is gone! </DIV= > <DIV>So all I did then was loosen every single sing= le flange screw a couple of turns  and screwed them back in. And that t= ook care of the problem. But I am still puzzled. </DIV> <DIV>Then back at the store I tried another RX-2 and sure enough, it squeaks= too. Not as loud, not as distracting, you really have to listen for it= , but it's there. I tried my trick with the flange screws on that one&n= bsp;but it did not make any difference.</DIV> <DIV>Any comments, ideas? </DIV> <DIV> </DIV> <DIV>Jean-Luc Matton, RPT  (new RPT)</DIV> <DIV>Albuquerque NM</DIV></BODY></HTML>