<HTML><HEAD> <META http-equiv=Content-Type charset=UTF-8 content="text/html; charse= t=utf-8"> <META content="MSHTML 5.50.4134.100" name=GENERATOR></HEAD> <BODY style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; BACKGROUND-COLOR: #fffff= f"> <DIV>List:</DIV> <DIV> </DIV> <DIV>Sorry. Let me elaborate.</DIV> <DIV> </DIV> <DIV>1) I don't know what "ordered from the internet" means for sure. That i= s the customers term. He avoided the chance to purchase a properly prepped a= nd tuned Yamaha from a local dealer in favor of purchasing, as he indicated,= "from the internet". The movers brought the piano up 3 flights to his apart= ment and left it. They did not even remove (nor had any dealer removed) any = of the shipping blocks.</DIV> <DIV> </DIV> <DIV>2) At least in part, the action was "bouncing" because there had been n= o dealer prep. I do dealer prep on a regulare basis, so I am quite familiar = with standard procedures required. In fact, it appeared as though there= had either been a problem with the piano during delivery, although I did no= t locate any specific damage, or this piano had not been regulated very well= even at the factory. The key level was not too bad, but the dip is very une= ven, and there is no lost motion, infact the hammer shanks do not even rest = on the rail. The other apparent cause of the bouncing is the quality of the = aluminum action rails compounded by the fact that there are brackets only on= the ends. No support in the middle at all.</DIV> <DIV> </DIV> <DIV>3) I don't have a "local" Kawaii dealer, so I don't see many new Kawaii= pianos. This one is a model K-25. A model that is very similar in size at l= east to the P-22 but not nearly as well constructed an instrument.</DIV> <DIV> </DIV> <DIV>4) I did not intend to suggest that this was the "worst piano I have ev= er tuned" only that it was the worst Kawaii I had ever tuned. I have tuned m= any kincaids, whitneys, memphis aeolians and even a fair number of lowreys. = There are many many pianos out there that are far worse than this one.</DIV> <DIV> </DIV> <DIV>5) I did share all my concerns and suggestions of what work should be d= one that the customer avoided in his quest to save a few bucks. I am current= ly waiting to hear from him about going ahead with the somewhat overdue "aft= er-dealer prep".</DIV> <DIV> </DIV> <DIV>I hope this clears things up.</DIV> <DIV> </DIV> <DIV>will wickham</DIV></BODY></HTML>